Colinette Yarns - the pioneers of hand dyed yarns and fibres

Very pleased with my recent purchase, excellent service and product as usual. Thank you

Utterly fabulous yarn, beautifully packaged, and swiftly dispatched, thank you!

bought yarns for my mum, lovely quality and arrived promptly

Easy to navigate website of fabulous yarns…received in lovely packaging and great personal service,

Excellent product and service

I just love the discontinued Skye yarn so I bought as much as I could!

Your yarn is absolutely gorgeous. However, the wool I ordered was not the colour I received. I emailed your customer service and was told to send it back. I did so and some days later the correct colour was sent to me. But, and this does matter, at no point did the person apologise to me or acknowledge the hassle and time spent for me having to return the wrong wool. When I received a new email with a tracking number from the delivery service, I had no idea what was happening, I just guessed it was the correct colour being sent. So I emailed the office to ask if this was the case: no reply.
I work with the public, and the easiest most effective thing one can do is be polite and keep people informed. I felt somewhat disappointed on both these scores.

Absolutely thrilled with the service I received, which was "over and above." The yarns were exquisite!

Lovely yarn and excellent customer service and support will be buying from you again.