Colinette Yarns - the pioneers of hand dyed yarns and fibres

Excellent service altogether with a very swift response to an extra skein needed. The quality is equal to previous buys from the old Colinette. The packaging is exceptional, as if it is a present ie purple yarn wrapped in purple tissue paper in a black box. It is wonderful to see Colinette back!

I live in USA and the delivery went perfectly. The yarn is superb, very light and springy (jitterbug).

No problems. Prompt delivery.

Because knitting is so enjoyable for me,I knit with wool that is special and I discovered Colinette many years ago and I now combine the yarns I have recently bought with Colinette yarns I have stored away here.I used to teach knitting to the junior school where my children went and I traveled to Wales and bought all sorts!Colinette is inspiring and I am so very pleased I have found you again.The packaging is excellent and the colours and texture beautiful and a pleasure to work.Thank you Sam and all at Colinette Kind regards
Vida Bewley PS I wear a coat I knitted from vogue international 31 years ago in yarn Chicago It still looks fab.

I’ve used a great deal of Skye yarn over the years - loved the yarn & the beautiful colours but it’s a great shame it’s been duscontued.

Fabulous yarns and fabulous service. Love the beautiful
colours and only wish my favourite (Skye) could be reinstated. I'm living in hope ...

So helpful

Everything, I mean EVERYTHING, yarn, customer service, the very nice way you packed my order, delivery, prices.....(there may be more 🤔) have been absolute first class. I am a fan, and I'll be back 😉

I love love love your products. The wool came well packaged each in its own little box enveloped in beautifully wrapped tissue paper. As I opened each box I was amazed by the assortment of wool. It was like birthday and Christmas all at once!
I am a slow knitter and so I am trying to up a gear so I can use them in my swoncho!
Customer service is fine but I feel the website could have a tweak as I found myself scrolling a lot back up to the top. So something as easy as a button to take you back up would help.
Overall I’m really happy with my order. 👍👍

Your yarn is absolutely gorgeous. However, the wool I ordered was not the colour I received. I emailed your customer service and was told to send it back. I did so and some days later the correct colour was sent to me. But, and this does matter, at no point did the person apologise to me or acknowledge the hassle and time spent for me having to return the wrong wool. When I received a new email with a tracking number from the delivery service, I had no idea what was happening, I just guessed it was the correct colour being sent. So I emailed the office to ask if this was the case: no reply.
I work with the public, and the easiest most effective thing one can do is be polite and keep people informed. I felt somewhat disappointed on both these scores.