Colinette Yarns - the pioneers of hand dyed yarns and fibres

Excellent!!!!

Very pleased with my recent purchase, excellent service and product as usual. Thank you

A quick and enjoyable knit, and the friend that I made it for is thrilled to bits. Will definitely make another

Delivered with care in a beautiful box , the yarn is absolutely stunning and easy to work with , my favourite yarn

Excellent service, items arrived promptly. Items well presented and packed. Just love the colours.

Sam was very helpful and got me what I requested when not listed on the website. Excellent service.

beautiful product, company a little slow to respond to email/queries from website

Very pleased with the lovely box of goodies that arrived. Excellent service and product. The wool chosen hopefully will become a woven top or jacket at some point in the future. Thank you Colinette for the choice of yarns available.

Your yarn is absolutely gorgeous. However, the wool I ordered was not the colour I received. I emailed your customer service and was told to send it back. I did so and some days later the correct colour was sent to me. But, and this does matter, at no point did the person apologise to me or acknowledge the hassle and time spent for me having to return the wrong wool. When I received a new email with a tracking number from the delivery service, I had no idea what was happening, I just guessed it was the correct colour being sent. So I emailed the office to ask if this was the case: no reply.
I work with the public, and the easiest most effective thing one can do is be polite and keep people informed. I felt somewhat disappointed on both these scores.