Colinette Yarns - the pioneers of hand dyed yarns and fibres

I am extremely happy with the care and personal attention I was afforded by Colette Yarns. They did not have enough of the yarn I ordered so they phoned me and offered me a substitute as well as fulfilling my original order as a complementary additional service. Both yarns were beautiful, and exactly what I wanted. The quality of Colinette's yarns, and the subtlety of their hand dyeing, makes these wools a joy to work with. I shall definitely be ordering more.

thank you for your prompt and stellar packaging and shipping

I reported a shortage in my order. Sam cheerfully sent the additional skeins even though it meant his dyeing an extra lot of my color... There was a surprise of two extra skeins packed with my order. Thank you!

Beautiful chunky mohair yarn, great quality, amazing colours, gorgeous packaging and great communication. I can't wait to try some of the other colours. Thank you

Excellent as always

I was so thrilled to find a few hanks of the sadly discontinued Skye in the recent sale that I bought as much as I could. Delivery was as swift & safe as always.

Sam was extraordinarily helpful when there was a small problem with my order. I would absolutely, definitely, for sure order from Colinette again!

I love Colinette yarns & the service is always extremely good with fast delivery too.

Yarn beautiful slight problem with delivery

Your yarn is absolutely gorgeous. However, the wool I ordered was not the colour I received. I emailed your customer service and was told to send it back. I did so and some days later the correct colour was sent to me. But, and this does matter, at no point did the person apologise to me or acknowledge the hassle and time spent for me having to return the wrong wool. When I received a new email with a tracking number from the delivery service, I had no idea what was happening, I just guessed it was the correct colour being sent. So I emailed the office to ask if this was the case: no reply.
I work with the public, and the easiest most effective thing one can do is be polite and keep people informed. I felt somewhat disappointed on both these scores.