Colinette Yarns - the pioneers of hand dyed yarns and fibres

Beautiful wool . Glorious colours. Bet well packed

I am delighted with my goodie box but wish to return one item. How do I do this?

I love your yarns. The only problem is which one(s) to choose. The colours and textures are all glorious! Many thanks for my recent order which arrived promptly and was beautifully packaged, as usual.

Your yarn is absolutely gorgeous. However, the wool I ordered was not the colour I received. I emailed your customer service and was told to send it back. I did so and some days later the correct colour was sent to me. But, and this does matter, at no point did the person apologise to me or acknowledge the hassle and time spent for me having to return the wrong wool. When I received a new email with a tracking number from the delivery service, I had no idea what was happening, I just guessed it was the correct colour being sent. So I emailed the office to ask if this was the case: no reply.
I work with the public, and the easiest most effective thing one can do is be polite and keep people informed. I felt somewhat disappointed on both these scores.

Am absolutely over the moon with my gorgeous yarn, huge thanks Sam for all your help and speedy, beautifully wrapped, delivery to my door, very impressed.
Jano Clarke

Simply lovely yarn!

As always excellent efficient service. Many thanks

Wonderful !!!

Lovely wool, perfect customer service and beautifully delivered. The only space for improvement is that I would like to see a knitted example of the yarn on your website.