Colinette Yarns - the pioneers of hand dyed yarns and fibres

Very helpful.

Beautiful wool . Glorious colours. Bet well packed

Over and above attention and care

I gave the yarn-boxes to my daughters as christmas gift. They loved it! Because of Brexit, I had to pay extra for custom, that was a bit of surprise but it didn't matter.

Rapid delivery, nicely packaged, and the yarn is just delightful!

Excellent service. Well packed items, great gift boxes. Superb colours of yarns. Prompt delivery.

Customer service was excellent. Product just as I remember it from decades ago!

Your yarn is absolutely gorgeous. However, the wool I ordered was not the colour I received. I emailed your customer service and was told to send it back. I did so and some days later the correct colour was sent to me. But, and this does matter, at no point did the person apologise to me or acknowledge the hassle and time spent for me having to return the wrong wool. When I received a new email with a tracking number from the delivery service, I had no idea what was happening, I just guessed it was the correct colour being sent. So I emailed the office to ask if this was the case: no reply.
I work with the public, and the easiest most effective thing one can do is be polite and keep people informed. I felt somewhat disappointed on both these scores.

I’ve been buying from
Colinette for many years now, and not only is the wool great, but the staff are super friendly and helpful too

I love love love your products. The wool came well packaged each in its own little box enveloped in beautifully wrapped tissue paper. As I opened each box I was amazed by the assortment of wool. It was like birthday and Christmas all at once!
I am a slow knitter and so I am trying to up a gear so I can use them in my swoncho!
Customer service is fine but I feel the website could have a tweak as I found myself scrolling a lot back up to the top. So something as easy as a button to take you back up would help.
Overall I’m really happy with my order. 👍👍