Colinette Yarns - the pioneers of hand dyed yarns and fibres

Am absolutely over the moon with my gorgeous yarn, huge thanks Sam for all your help and speedy, beautifully wrapped, delivery to my door, very impressed.
Jano Clarke

Perfect! Actually, better than that! It was like being given a present.

Beautiful yarns, very high quality, very helpful staff. Thank you!

There was a problem with a surcharge on my parcel which was dealt with almost immediately with reinstatement I of funds and a huge discount code for my next order
So very very satisfied

Love the yarn - true to photo. Nice box

Beautiful yarns. I used to buy these regularly but the shop closed down and I’ve been without them for some years. I was delighted to find your website. I love making scarves with them. The textures of the wool are beautiful for these.

Your yarn is absolutely gorgeous. However, the wool I ordered was not the colour I received. I emailed your customer service and was told to send it back. I did so and some days later the correct colour was sent to me. But, and this does matter, at no point did the person apologise to me or acknowledge the hassle and time spent for me having to return the wrong wool. When I received a new email with a tracking number from the delivery service, I had no idea what was happening, I just guessed it was the correct colour being sent. So I emailed the office to ask if this was the case: no reply.
I work with the public, and the easiest most effective thing one can do is be polite and keep people informed. I felt somewhat disappointed on both these scores.