Colinette Yarns - the pioneers of hand dyed yarns and fibres

Always loved Colinette yarns from years ago -one of the original hand dyed yarns - I have been able to attempt to knit a design I loved from years ago a project I could never afford but due to their fantastic sale!! I am having a go👍🙏

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Excellent as always. Great customer service when I ran out of yarn for a sweater project. Huge thanks.

Lovely, friendly and informative and once I found out that the yarn had to be dyed for the order it arrived much quicker than expected

Beautifully boxed. A pleasure to receive.

Didn’t get the buy one get one free sale item. I might have been mistaken but that how I read the offer

Everything, I mean EVERYTHING, yarn, customer service, the very nice way you packed my order, delivery, prices.....(there may be more 🤔) have been absolute first class. I am a fan, and I'll be back 😉

Your yarn is absolutely gorgeous. However, the wool I ordered was not the colour I received. I emailed your customer service and was told to send it back. I did so and some days later the correct colour was sent to me. But, and this does matter, at no point did the person apologise to me or acknowledge the hassle and time spent for me having to return the wrong wool. When I received a new email with a tracking number from the delivery service, I had no idea what was happening, I just guessed it was the correct colour being sent. So I emailed the office to ask if this was the case: no reply.
I work with the public, and the easiest most effective thing one can do is be polite and keep people informed. I felt somewhat disappointed on both these scores.

lovely wool lovely colours , delivered quickly