Colinette Yarns - the pioneers of hand dyed yarns and fibres

I requested a specific delivery window and this was accommodated without question. Very much appreciated!
The yarns were as always beautifully packaged and of course stunning colours and fibres.

Excellent selection, Excellent product, Fast delivery. No problems from start to finish. Just need to do the wool justice now 🙂

Great service, packaging and the yarn is exquisite!

Lovely wool as always

Efficient service

very good service, communication excellent, and the product beautifully packed and presented and arrived and left exactly as requested cant wait to see the finished article

Absolutely thrilled with the service I received, which was "over and above." The yarns were exquisite!

I love this yarn. Just the right weight and softness.

Excellent!!!!

Your yarn is absolutely gorgeous. However, the wool I ordered was not the colour I received. I emailed your customer service and was told to send it back. I did so and some days later the correct colour was sent to me. But, and this does matter, at no point did the person apologise to me or acknowledge the hassle and time spent for me having to return the wrong wool. When I received a new email with a tracking number from the delivery service, I had no idea what was happening, I just guessed it was the correct colour being sent. So I emailed the office to ask if this was the case: no reply.
I work with the public, and the easiest most effective thing one can do is be polite and keep people informed. I felt somewhat disappointed on both these scores.