Colinette Yarns - the pioneers of hand dyed yarns and fibres

Arrived on time and lovely as usual

I only buy Colinette now as I love the range.At present I am knitting mohair which is the finest quality I have found anywhere.Add to this the packaging which is a pleasure to receive and opening the box, to find tissue wrapped gorgeous coloured wool is a good start to the day!

I live in USA and the delivery went perfectly. The yarn is superb, very light and springy (jitterbug).

I am currently knitting in your beautiful mohair wool for Christmas gifts.I am knitting it in an 80’s woman’s Own pattern and adapting it .Wow!The colours are so delicious,I have to gaze with each row and admire it.Also,since the 1980’smohair has become softer and longer in the hairs and truly I am so pleased.I am looking forward to Point one which will suit me better than point five, although the jumper I have knitted in Blue parrot is much admired.Thankyou for sending my orders always so promptly .Kind regards Vida

Excellent. Have used Colinette yarns for many years. Delighted they are being sold again. My recent purchases have been sent, safely wrapped, in a timely manner; complete with tracking information. Some months ago I placed an order for three skeins of a discontinued yarn. Sam contacted me to alert me to the fact that one skein, whilst the same color way, was quite different from the other two. I had the option of dropping that skein from my order. I appreciated the attentiveness and care.

The experience was wonderful and Sam was delightful to work with!

Great service and love the stunning yarn colors.

Your yarn is absolutely gorgeous. However, the wool I ordered was not the colour I received. I emailed your customer service and was told to send it back. I did so and some days later the correct colour was sent to me. But, and this does matter, at no point did the person apologise to me or acknowledge the hassle and time spent for me having to return the wrong wool. When I received a new email with a tracking number from the delivery service, I had no idea what was happening, I just guessed it was the correct colour being sent. So I emailed the office to ask if this was the case: no reply.
I work with the public, and the easiest most effective thing one can do is be polite and keep people informed. I felt somewhat disappointed on both these scores.