Colinette Yarns - the pioneers of hand dyed yarns and fibres

Perfect! Actually, better than that! It was like being given a present.

Beautiful yarns even better than the pictures portrayed.

Excellent experience. Contact with Sam was helpful and , of course, the yarn is outstanding

Excellent customer service, especially being able to talk through options to be able to complete a project from many years ago. Beautifully presented yarn

The service and delivery were fine. I found the website good for images of the stock, but could not get the hang of ‘I am a robot’ questions. I had to get my husband to navigate it for me!

Sam was able to locate a skein of Jitterbug yarn that I needed to complete a project. I was thrilled to receive it before the holidays and was able to finish the shawlette in time for gift-giving. A big thank you to Sam for the great service and getting the yarn to me in the U.S. so quickly.

Prompt delivery, beautifully packed, and a treat to open. The colours are just luscious and the yarn lovely to knit with.

Efficient service

Great products, great service

Your yarn is absolutely gorgeous. However, the wool I ordered was not the colour I received. I emailed your customer service and was told to send it back. I did so and some days later the correct colour was sent to me. But, and this does matter, at no point did the person apologise to me or acknowledge the hassle and time spent for me having to return the wrong wool. When I received a new email with a tracking number from the delivery service, I had no idea what was happening, I just guessed it was the correct colour being sent. So I emailed the office to ask if this was the case: no reply.
I work with the public, and the easiest most effective thing one can do is be polite and keep people informed. I felt somewhat disappointed on both these scores.